Customer Service Series

Product Description

We all know the value of excellent customer service. It is what brings our customers back, even more than the product or advertisements we use. Customer service is not the processes or procedures we apply to get our customers’ concerns resolve – it is the experience that we give and create in their minds.

As more and more companies focus on providing “better” service, why is it that the number of complaints and negative feedback received is still on the rise? Perhaps it is because of the shallow commitment our front liners view their roles in customer relationship building.

This Customer Service Program is a series of short-term courses ranging from basic to advance service concepts and skills targeted at developing the ability of service providers both internally and externally. This way, the service culture is developed and ingrained in their consciousness, not only on the processes.

This program takes the molding of the commitment to help customers in the participants as the first step to delivering extraordinary service and care. This is now combined with the latest service processes and procedures focused on how to serve the new customers and clients that we encounter today.